Summary
Enables customers to upload and securely store images during retail interactions, supporting product search, claims, and return workflows with visual evidence.
Description
The Image Upload Agent enhances the retail assistant by adding visual context to customer interactions. Customers can attach product images to search for similar items (“I want shoes like these”), or upload photos of damaged goods to support a claim or return. The agent manages the technical workflow by securely handling uploads, transferring files to Azure Blob Service, and linking them to the appropriate conversation and process flow (order, claim, or product search). It ensures all images are processed within the DRUID anonymization framework, protecting customer data before any external LLM access. By bridging text-based and image-based interactions, the agent improves both user experience and the reliability of retail operations.
Features
- Customer-facing image upload via chat interface.
- Secure storage of images in Azure Blob Service.
- Image support for claims (damaged goods) and returns.
- Product search capability using uploaded images.
- Anonymized metadata processing before LLM integration.
- Cross-linking with Claims Agent, Return Processing Agent, and Product Recommendation Agent.
ROI & Benefits
- Improve claim resolution accuracy by 40% with photo-based evidence.
- Enhance product search experience by enabling visual-based queries.
- Reduce support back-and-forth by 30% with instant evidence capture.
- Boost customer trust through secure handling and transparent workflows.
Prerequisites
- Configured DRUID bot with file handling permissions.
- Azure subscription credentials for Blob Service.
- DRUID LLM Becus 1.0 + GPT-4o for conversational processing.
- Anonymization feature enabled for privacy compliance.
Integrations
DRUID Data ServicesDRUID LLM Becus 1.0GPT-4oAzure Blob Service
Services
- Image-upload
- Multimodal
- Claims
- Returns
- Product-search
- Retail
Found in Solutions (0)
This agent is not part of any published solutions.