Druid AI
DRUID builds agentic, LLM-enabled business applications. DRUID AI is an enterprise-grade conversational / agentic AI platform that enables organizations to build, deploy, and orchestrate intelligent AI agents and conversational business applications.
Featured Solutions & Agents
Agentic AI Airlines Solution
The Agentic AI Airline Agent Suite delivers an integrated passenger service experience by combining four specialized AI agents into one powerful solution. <br><br><p>From check-in and flight changes to baggage support and post-trip feedback, the suite covers every critical stage of the passenger journey. With multilingual, multichannel support and seamless integration into major airline reservation</p>
Agentic Marketing Campaign Manager
Agentic Campaign Management v2.0 is the centralized platform for conversational campaign execution. It gives campaign managers an intuitive way to build, launch, and track campaigns through web and SMS channels, with future support planned for WhatsApp and Voice (Audiocodes). <br><br> Campaigns are defined with contacts, audiences, and scripts, and then orchestrated through automation flows. Specialized agents ensure reliable execution: <ol> <li>1. Campaign Orchestration Agent – Core engine managing flow, states, and sequencing.</li> <li>2. Direct Channel Agent – Manages web chat and email notifications.</li> <li>3. SMS Channel Agent – Runs SMS campaigns via Twilio, handling delivery and response tracking.</li> <li>4. Message Splitter Agent – Ensures long messages are formatted correctly across channels.</li> <li>5. A GPT-enabled application that helps campaign managers design and run survey or interview campaigns across multiple channels (Web & SMS), using simple text-based scripts. </li> </ol> <br><br>It automates marketing campaign orchestration, ensures message compatibility across delivery channels, and provides analytics and reporting to measure success.</p> <p>The solution supports personalized survey flows, audience targeting, response tracking, and data capture in the backend. Managers can export detailed reports, monitor performance in real time, and use the 360° contact view for better segmentation.</p>
Agentic Ticket Management
An LLM-powered business application that enables users to create, update, and manage support tickets through natural, multilingual conversations, while streamlining workflows for both customers and human agents. <br><br> Agentic Ticket Management provides a unified, conversational interface for handling support tickets across customer support, IT helpdesk, and employee service environments. Powered by DRUID LLM and integrated with DRUID Data Services, the solution guides users through ticket creation, validation, updates, and resolution. It delivers instant responses via the Knowledge Base, confirms accuracy with automated validators, and seamlessly hands off cases to human agents when needed. <br><br> All ticket data is stored centrally in English for consistency, while the Response Translation Agent ensures that users can interact in their native languages. Human agents benefit from an integrated workspace where they can review, edit, or expand on automated responses, which can then be added back into the Knowledge Base to enrich future conversations. The solution balances automation and human oversight, ensuring efficient resolution, accurate classification, and a scalable support experience.
About Druid AI
DRUID builds agentic, LLM-enabled business applications. DRUID AI is an enterprise-grade conversational / agentic AI platform that enables organizations to build, deploy, and orchestrate intelligent AI agents and conversational business applications.