AI-Powered Insurance Self-Service

A fully agentic solution that automates core insurance workflows — from onboarding and policy discovery to claims submission, damage evaluation, and tracking. Customers can securely interact through natural conversations, upload documents via OCR, and receive personalized policy recommendations, all orchestrated by DRUID’s LLM-driven architecture. The Agentic Insurance solution delivers a conversational insurance experience across customer onboarding, policy management, and claims handling.

Customers can:

1. 1. Authenticate securely using OTP-based flows (via SendGrid).
2. 2. Search and issue policies (e.g., car MTPL, property) using OCR-validated documents.
3. 3. Submit claims for car/property incidents, with AI-powered damage evaluation from uploaded photos.
4. 4. Track claim statuses and manage insurance documents.
5. 5. Receive instant answers from the integrated Knowledge Base (FAQs on policies, processes, rights).

Behind the scenes, a set of specialized AI agents ensures modular and reliable execution:

1. 1. Authentication & Account agents verify identity and grant access.
2. 2. Policy agents handle recommendations, document processing, and issuance.
3. 3. Claim agents manage submission, AI evaluation, and tracking.
4. 4. Utility agents handle OCR validation, notifications, and FAQ deflection.

By combining conversational AI, OCR, and secure integrations, Agentic Insurance provides a scalable digital front office for insurers, reducing manual workload while improving customer satisfaction.